Vehicle Check-in and Check-out Procedures

General Objective of the Training Program

To enable participants to master vehicle check-in and check-out procedures with accuracy and professionalism, focusing on vehicle inspection, damage documentation, and compliance with handover conditions.

Content

• Steps for checking in a vehicle from a customer.
  • Inspecting vehicle condition upon check-in and documenting damages.
  • Steps for handing over a vehicle to a customer.
  • Verifying vehicle condition and reviewing handover terms.
  • Documenting vehicle check-in and check-out.

Target Audience

• Car rental office employees responsible for check-in and check-out processes.
  • Customer service and operations staff in rental companies.
  • Operations managers overseeing rental service quality.
  • Anyone looking to enhance their skills in this field to ensure customer satisfaction.

Attendance Requirements

• Basic knowledge of car rental operations (optional).
  • Ability to handle documents and conduct visual inspections of vehicles.

Training Program Duration

Duration: Two days.

Total Training Hours

• Daily duration: 5 training hours.
• Total: 10 training hours.