Customer Service Skills

General Objective of the Training Program

To enable participants to develop excellent customer service skills, focusing on exceeding expectations, managing complaints and disputes, and building long-term customer relationships.

Content

• Principles of excellent customer service.
  • How to provide service that exceeds customer expectations.
  • Handling difficult customers.
  • Strategies for dealing with complaints and problems.
  • Techniques for calming customers and resolving disputes.
  • Building long-term customer relationships.

Target Audience

• Customer service employees at all levels.
  • Sales and marketing professionals who interact directly with customers.
  • Team managers aiming to enhance customer service quality within their teams.
  • Anyone aspiring to improve their customer relationship management skills.

Attendance Requirements

• General background in customer interactions (optional).
  • Ability to participate in practical activities and analyze customer cases.

Training Program Duration

Duration: Three days.

Total Training Hours

• Daily duration: 5 training hours.
  • Total: 15 training hours.