E-learning Commitments & Procedures

Commitment to Ensuring the Recency and Compliance of Electronic Content in Programs

The website affiliated with the center commits to the following:

• Ensuring that the content provided to trainees is new and not copied from any other sources.
• Ensuring that the content complies with the regulations and policies in force in Saudi Arabia.
• Ensuring that the content provided for courses does not violate copyright laws or infringe on any party’s rights.
• Continuously monitoring the recency of digital content to ensure compliance with national laws and policies, by assigning supervisors to review and update the content periodically.

Identity Verification Mechanisms and Systems for Beneficiaries

First: Ensuring the Availability of Documents Outlining Identity Verification Mechanisms and Systems

Identity verification is carried out through the following mechanisms:

1. Logging into the electronic platform requires a verification code sent to the user’s email or phone.
2. The center matches the beneficiary’s information with the records maintained by the center.

Notification System

The training center (Yelo Academy) commits to providing a notification system in Learning Management Systems (LMS) to remind trainees of requirements, ensuring continuity in training and tracking tasks for programs exceeding one month in duration.

Supportive Training Activities for E-learning Technologies

Yelo Academy commits to providing essential links for training activities, including instructional videos and electronic guides on the technologies used in e-learning environments.

Technical Infrastructure to Support Users and Content without Interruption

We commit to providing a technical infrastructure capable of supporting the system, the number of beneficiaries, and various types of content without disruption.

Policy on Supporting Different Devices and Operating Systems

Yelo Academy commits to utilizing an e-learning system that supports different devices and operating systems, ensuring compatibility with various screen sizes, including tablets and smartphones. The platform is accessible via various web browsers (e.g., Google Chrome, Safari) and across different operating systems (iOS, Android).

Mechanism for Measuring User Satisfaction (Trainers & Trainees)

Yelo Academy continuously improves its e-learning programs by implementing a clear mechanism to measure user satisfaction:

• Trainees and trainers are sent an online survey at the end of each course.
• The survey assesses satisfaction with training content, delivery, and overall program effectiveness.
• Feedback helps the administration make timely decisions and improve e-learning processes.
• User satisfaction is measured through:
  • Surveys sent after course completion.
  • Evaluations of content quality, training methods, and instructor performance.

Training Plan for Trainers
Technology Training:

Trainers receive 15 hours of training on the fundamentals of technology and its applications in education. By the end of the training, trainers will be able to:

• Plan and design technology-supported learning.
• Utilize technology for assessment and self-improvement.
• Access the learning management system and related educational tools.
• Ensure the availability of tools for delivering effective e-learning.
• Manage course content, attendance, and assessments.
• Use digital resources securely.

E-learning Content Development:
Trainers undergo 15 hours of training on designing and developing e-learning content using various software and learning management systems.

Teaching Skills:
Trainers receive instruction in:

• Mastering basic computing skills.
• Using learning management systems and online educational platforms.
• Leveraging social media in academic environments.
• Designing comprehensive course descriptions.
• Implementing diverse teaching strategies and encouraging teamwork.
• Structuring content to meet institutional requirements.
• Updating content with consideration for individual learning differences.
• Managing online attendance and engagement.

Training Plan for Trainers
Technology Training:

Technical Infrastructure Requirements
Yelo Academy ensures its platform supports e-learning for a large number of users and has the required infrastructure for seamless operation.

User Guide for Accessing E-learning Courses

• Logging In: Users enter the platform and click “Login/Register.”
• Updating Personal Information: Users can modify their details, including name, country, phone number, and email.
• Course Progress Tracking: Users navigate to “My Courses” to follow their enrolled programs.
• Course Evaluation: Users can rate courses (1-5 stars) and leave reviews.

Providing Technical and Educational Support
Yelo Academy is committed to offering continuous technical and educational support to trainers and trainees throughout their training programs.

Commitment to Professional Certifications
Yelo Academy ensures that its technical, administrative, and educational staff acquire professional certifications from the National Center for E-learning.

Roles and Responsibilities of Administrative, Technical, and Support Staff

• Administration (2 employees): Supervise platform operations and course planning.
• Trainee Services (3 employees): Track attendance, issue certifications, and handle deferrals/withdrawals.
• Application Development (1 employee): Oversee platform improvements.
• Technical Support (1 employee): Provide daily support and system monitoring.

Electronic Attendance Policy

• Attendance is monitored electronically through the virtual classroom system.
• Regular attendance reports are sent to trainers.
• If a trainee’s attendance falls below 25%, they may be disqualified from obtaining certification.
• Virtual attendance is considered equivalent to in-person attendance.

Ethical Standards and Academic Integrity Academic Integrity Violations Include:

• Cheating: Unauthorized use of notes or resources during exams.
• Plagiarism: Using others’ work without proper citation.
• Misuse of Academic Assistance: Exploiting another trainee’s work without permission.
• Fabrication & Falsification: Altering data or presenting false information.
• Impersonation: Attending classes or exams on behalf of another student.

Anti-Cheating Measures:

• Monitoring IP addresses and login locations.
• Disabling copy-paste functionality on assignments.
• Tracking online attendance records.
• Restricting late entry and early exit from exams.

Examination Rules:

• No communication between students during exams.
• No unauthorized use of materials.
• Strict adherence to submission deadlines.
• All work must be original, and plagiarism will result in disciplinary action.

Complaint and Suggestion Submission Process
Yelo Academy values user feedback and provides multiple channels for submitting complaints and suggestions:

• Complaints can be sent via email (infoacademy@yeloacademy.com) or through the website.
• A dedicated team investigates complaints and provides resolutions.
• User suggestions are reviewed, and viable ideas are implemented.

Technical Support Channels

• Support Methods: Email, social media (Instagram, LinkedIn, Twitter), live chat, and in-person assistance.
• Response Time: Social media queries are typically answered within minutes, while emails receive a response within 30 minutes.

Intellectual Property Policy

• Trainers must acknowledge and respect intellectual property rights.
• The academy owns all digital content uploaded to its platform.
• Unauthorized reproduction of copyrighted material is prohibited.

Intellectual Property Guidelines:

• Prohibits defamatory content about individuals or institutions.
• Forbids using copyrighted materials without permission.
• Prevents sharing content that violates ethical, religious, or social values.
• Prohibits commercial advertising within training materials.

Privacy and Data Usage Policy

• Data Collection: Personal information such as name, email, and phone number is collected to facilitate training.
• Security Measures: Personal data is kept confidential and will only be disclosed if required by law.
• Data Retention: Personal data is stored for up to 12 months unless extended for legal reasons.
• Cookies Policy: Cookies are used to enhance user experience and track website usage.

Changes to Policies

Policies are reviewed periodically, and updates are communicated via the official website. Users are encouraged to check for revisions regularly.

For further inquiries, users can contact: infoacademy@yeloacademy.com.

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