Conflict Resolution Skills

General Objective of the Training Program

To enable participants to recognize common types of conflicts, analyze them effectively, apply negotiation strategies to reach mutually beneficial solutions, and build positive relationships after resolution.

Content

• Common conflict types and how to analyze them.
  • Strategies for effective conflict resolution.
  • Using negotiation skills to resolve conflicts.
  • Strategies for finding mutually beneficial solutions.
  • Building positive relationships after conflict resolution.

Target Audience

• Employees at all levels.
  • Team leaders and managers responsible for people management.
  • Customer service and negotiation professionals.
  • Anyone looking to improve their conflict management skills in the workplace.

Attendance Requirements

• Basic understanding of communication and interaction with others (optional).
  • Willingness to participate in practical activities and role-playing exercises.

Training Program Duration

Duration: Two days.

Total Training Hours

• Daily duration: 5 training hours.
• Total: 10 training hours.