Handling Complaints and Customer Feedback

General Objective of the Training Program

To enable participants to effectively handle customer complaints and use feedback to improve service quality while maintaining a positive customer relationship and enhancing customer satisfaction.

Content

• Strategies for handling complaints.
  • How to use feedback to improve service quality.
  • Professional customer communication regarding complaints.
  • Maintaining positive customer relationships after resolving complaints.

Target Audience

• Customer service and technical support employees.
  • Managers and supervisors overseeing customer service teams.
  • Sales and marketing personnel who interact directly with customers.
  • Anyone looking to develop skills in handling complaints and customer feedback.

Attendance Requirements

• Basic experience in customer interaction (optional).
  • Ability to participate in practical exercises and case study discussions.

Training Program Duration

Duration: Two days.

Total Training Hours

• Daily duration: 5 training hours.
• Total: 10 training hours.