Effective Communication Skills

General Objective of the Training Program

To develop participants’ effective communication skills, including improving communication with customers and colleagues, understanding verbal and non-verbal communication principles and techniques, active listening, and positive responses.

Content

• Principles of effective communication.
  • Methods for improving communication with customers and colleagues.
  • Verbal and non-verbal communication and their impact.
  • Active listening techniques.
  • How to respond positively and effectively.

Target Audience

• Employees at all levels who interact with customers or internal teams.
  • Customer service, sales, and marketing professionals.
  • Team managers looking to improve their communication with members.
  • Anyone seeking to develop their communication skills.

Attendance Requirements

• Willingness to improve personal and professional communication skills.
  • Ability to participate in practical exercises and group discussions.

Training Program Duration

Duration: Two days.

Total Training Hours

• Daily duration: 5 training hours.
  • Total: 10 training hours.